PAZ urges Zupco to ensure transparency, accountability to passengers

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  • Zupco should ensure a vibrant monitoring mechanisms
  • Many Zupco buses not insured

THE Passengers Association of Zimbabwe (PAZ) has urged the Zimbabwe United Passengers Company (Zupco) to consult stakeholders in order to ensure there is transparency and accountability in its dealing with the commuting public.

In an interview with Zim Morning Post, PAZ president Tafadzwa Goliati said some Zupco employees lacked the requisite experience needed in dealing with the commuting public, urging the entity to immediately address that anomaly.

Zupco officials do not consult stakeholders, and this has become a great challenge to the commuters  because drivers are receiving bonuses while failing to reach their set targets,” he said.

Goliati also urged the company to ensure a vibrant monitoring mechanism to ensure that its employees conducted their duties professional.

A Mabvuku resident, Raylee Mufunda, said some Zupco employees lacked skills in customer care, advising government to intervene expeditiously in order to rectify the issue.

“We reach home at 11pm because bus drivers are spending most of their time on lunch instead of maintaining service delivery,” he said.

PAZ expressed its deep concern over some Zupco buses which they said were not insured to cover for passengers in the case of involvement in accidents.

The Auditor General also raised a red flag with regards to Zupco’s lack of passenger liability cover.

PAZ said it had written to Zupco seeking clarification on the issue of passenger insurance cover, adding it was still awaiting a response.

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