ZESA Holdings board chair Ashok Chakravarti recently sent a scathing internal correspondence to the power utility staff, calling for improved service delivery commensurate to the recent tariff increases.
The Zimbabwe Energy Regulatory Authority (Zera) recently approved a 320 percent electricity tariff increase to 162,16 cents per kilowatt hour (kWh) to help Zesa improve power supply.
Zimbabwe Electricity Transmission and Distribution Company (ZETDC) and Zimbabwe Power Company’s (ZPC) had applied for the tariff hike at the beginning of October.
In the internal memo gleaned by Zim Morning Post, the Zesa board said the business-as-usual approach would not be tolerated, adding that Zesa employees were expected to desist from corrupt activities such as soliciting for bribes.
“…may we draw your attention to an issue of critical importance, which is that there are high expectations of improved service delivery by all our stakeholders, especially in view of the fact that the power utility was recently awarded a tariff increase,” Chakravarti said.
“All our stakeholders are of the correct view that the increase in the price of electricity should be commensurate with service provision and the general good conduct by all our staff on the ground as they interact with them,” the renowned economist continued.
“We would like to point out that the business-as-usual approach to service delivery will not be tolerated going forward and we expect all staff members to desist from all forms of misbehavior, corruption, soliciting for bribes and the general ill-treatment of stakeholders.”
With economic challenges taking a toll on service provision, Chakravarti urged the Zesa Holdings staff to guard against abuse of company assets, the destruction of electrify equipment and infrastructure
The power utility said it had taken appropriate measures to cushion staff from the prevailing economic hardships in a move aimed at motivating and resourcing them so that they desist from any corrupt tendencies.