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Power utility cuts off unpaid customers

Power utility cuts off unpaid customers

HARARE — Zimbabwe’s state-owned power utility ZETDC said on Thursday it was disconnecting post-paid customers who had not paid their bills, and would only restore power after full payment and a security deposit.

ZETDC, which is facing financial challenges due to low tariffs and high default rates, said in a statement that the disconnections were nationwide and affected all post-paid users with outstanding balances.

“Disconnected clients are … required to settle their bills in full, pay a security deposit equivalent to two months’ average bill, as well as the reconnection fees as stipulated in the Electricity Act,” the statement said.

The southern African country has been experiencing frequent power cuts due to ageing infrastructure and low water levels at its main hydroelectric plant.

The country imports some of its electricity from neighbouring South Africa and Mozambique.

Electricity bills in Zimbabwe are based on a stepped tariff system, where the more power you consume, the more you pay per unit.

The electricity tariffs in Zimbabwe have also increased several times in the past years due to inflation and currency devaluation, affecting the affordability and accessibility of electricity for many Zimbabweans, especially for those living under the poverty-datum line.

Power utility cuts off unpaid customers

Power utility cuts off unpaid customers

Power utility cuts off unpaid customers